Experience Amazing in true Omotenashi style

Mt first impressions were way back in September 2021 when I met Jose Scharneck to view a Lexus RC350 F Sport. My own IS350 F Sport was serviced by them once Lexus Midrand had closed, always treated like the only customer.

Then came the chance to trade my 2016 IS350 F Sport in for a 2019 IS350 F Sport in January 2025. From the reception desk to the Finance Consultant, Yolandie Rudolph, Sheldon de Backer ensured that every single step of the deal was meticulously taken care of without a glitch of any sorts!

Every member in the team at Lexus Fourways under the leadership of Chris Jones understands the concept of Omotenashi and they truly deliver on it.

Well done guys and girls, you deserve all those Dealer of the Year Awards that are so proudly displayed in your customer lounge.

Characteristics of omotenashi Anticipation: Anticipating one's needs and wishes without expecting anything in return Thoughtfulness: Being attentive to small details that create a sense of care and comfort Mindfulness: Being centered around care rather than expectation

Lexus Fourways delivered the "Experience Amazing" experience at every interaction with them, they are unbeatable.