Bull****

<p>I got an sms from mysmartkid asking for payments and I mistakenly used the lexmed account details to deposit the money thinking that they were the same company but media 24 said they didn't get the money and I should contact lexmed and ask for a refund and make the deposit to their direct,I called and the first lady I spoke to said lexmed is the same company as media 24 but they were going to refund me because I didn't have an account with them,I was sent to koketso. Now this was 3 days after the deposit,on the 28th of October to be exact,koketso confirmed the deposit and said that her superior Jeanette said they will make the deposit in 10 days and I said okay,I can wait since it was my mistake. On day 10 I called koketso who said she would call me back and never did,15 working days later I call again and the same koketso tells me that Jeanette is not in the office,she's absent so I should wait for her to come back tomorrow on day 16th,kanti what is happening in this company,are you even the same company as media 24 or is this company just a *****. I feel like now I am being pulled from left to right whereas I did give them enough time to process the refund. Today after all the conversations I've had with her,only today does koketso tell me how she's only the debt collector and how it's my fault not here that the money is in their account. Customer service in that company is utter bull,there's no accounts department and I am assigned to someone who tells me bull like she has To wait for this and that and now she can't even guarantee my refund will be processed only Jeanette can do that. If you are not a company within media 24 then I am surely going to take this to them too because I know this company because of them and they will lose a valuable client because they do business with companies like this,company who don't only respect people's human rights but consumer rights too. I will be writing to the ombudsmen about this company and I will be writing to the consumer protections act too and if my money is not in my account tomorrow,I will be taking you to court for. I do have recordings of all the conversations I've had with your people and I'm sure that I'm not the only one who receives such treatment from you and people just don't know what to do about companies that do no even deserve to be in business like yourselves. You are not even worthy of the one star I gave you,like really you are just not worthy of even being in operation.</p>