Poor Service and incorrect advise!!

Checked my credit report only to realise that I had an outstanding account and then saw that is was with Lexmed DM. Called the company and spoke to a Kate. I asked for what the amount was for an apparently I still owed an old MWeb account which I completely forgot about. After asking for a settlement amount she advised me that it can not be done? Really now ? Would you as a company not provide a settlement amount to get the funds in somehow instead of getting in no funds at all? and secondly, When I asked her for the call recording she put me on hold and I she was informed by her supervisor " Hettie Swartz'' that they cannot send to me ... Lol which I know is Bull because any company has to inform you if the call is being recording and should be available on request. Just shows you the standard peoples work ethics and how a company has no value or doesn't take a client at face value. Shame on you.