CE
Charlotte E

1 reviews | Active since Nov 2019

01 Mar 2021, 17:50

******ion of costs

I was admitted to hospital in Cape Town for various test of which one was a CT scan, due to unsufficient funds, my medical aid declined authorization and I informed all relevant parties of the situation and I also made it clear to all that I do not have the funds to pay for such a scan. The specialist informed me that the scan had to be done and this would then be submitted as a PMB. The correct codes were never forwarded to the medical aid by Morton Radiologist, although various attempts were made by myself and the office of the specialist to request them to rectify the matter, as a result of this the medical aid did not pay it and I was billed for R9725 00. Receiving no assistance from Morton and Partners, with regards to this matter, I was forced to pay this amount and I had to make an arrangement with them to pay it off, so being a pensioner I offered R400 a month, after about my second payment I received a phone call from this Lexmed company informing me that I had been handed over and I should make direct payments to them,, of which I refused to do as I had an arragcement with Morton and Partners and not with them. On the following payment which was made before the month end, I received another call from Lexmed round about the 5tb of the following month, requesting my payment for the previous month, I informed the lady that I had already made my payment to Morton and Partners, she then indicated that Morton and Partners just haven't paid it over to Lexmed and requested me to forward proof of payment, which I did. These unnessary calls were made to me for the folllowing 2 months requesting payment, and the proof of payment, when payments were already paid, well in advance to Morton and Partners. I made about 4 payments when a member of my family decided to settle my account and on 22 Des 2020 I made my usual payment and early in Jan the outstanding balance were paid. On Jan the 8th I received another call from Lexmed requesting once again payment, for December, whereby I informed the lady that I had already made my payment on the 22nd of Dec and that the balance of the account was also already settled, and that I am done with this account, as this was a very unfair situation where I had to pay a bill that was supposed to be registered as a PMB and due to the lack of the medical personnel involved it was not done, once again she requested proof of payment. On 8 Feb at 07.23 I received another call from Lexmed asking me if I did received the e mail informing me of the then outstansing R1525.26,, I have never up to date received any e mails from Lexmed. I informed the lady accordingly, and I also made it clear to her that I do not owe Lexmed any money, as they never collected any money from me, they appeared on the scene for about 3 months making a few unnessasirely calls to me, as my payments were made in time and now they bill me for R1525. 26. I don't even know how this outstanding money was compiled as I never even received a statement from Lexmed. The lady requested me to put all of this in writing for her file and I requested her e mail address. At 7.49 on the 8th of Fed I again via whatsup requested her to provide me with her e mail address, she never forwarded the address. On the 22nd of Feb I wrote an e mail to Lexmed Management after I got the e mail address from internet informing them that this was unfair practice to bill me for collections which they had never done, as said they appeared on the scene for about 3 months where the utmost of 5 calls were made, which was totally unnessasiry, in anyway, My email to this regard was forwarded to them on 22nd Feb at 09h10 at 09h29 I received a call from the same lady from Lexmed asking me if I did receive her e mail address??? I informed her that I have already forwarded my e mail to Lexmed and that I got the address from internet and not from her. On the 23rd of Feb I received an sms from Lexmed that I now owe R1580. 66,??? How is this possible that money can be accumalated like this and that I am being billed for it, in the first place a situation created by Morton and Partners where I had no control over as I re**** on the medical personnel to submit the correct codes to my medical aid to register the case as a PMB, due to this not being done, I was burdened with a account for R9725. 00 and secondly a firm jumping on the band wagon from nowhere also now wanting to further ****** money from me after the full amount was paid and I still fee aggrieved about Morgan and Partners not sub. Itting the correct codes.

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