Extraordinary and Outstanding Service

i have a Lexmark printer that has a 5 year warranty purchased in 2011, in its 4th year of the warranty the print head was damaged and needed to be replaced I called the support line and was immediately assisted with a replacement print head and ink delivered within the week. <br> <br> My printer is now in its last 4 months of the remaining warranty and on the 10 th of February 2016 it gave an error report indicating that there was an obstruction on investigating I found that the print head release lever had broken. I called the support line remembering the previous great service and indicated the problem. I was ably assisted by Heidi who noted the problem, apologised for the inconvenience and informed me that they will be sending me a replacement printer within 5- to 10 days. I was absolutely stunned! To my pleasant surprise the very next morning (less than 18 hours) a replacement printer was delivered! I have never experienced such customer centric service. Lexmark has a great approach to protecting its brand and ensuring customer satisfaction. <br> <br> After this experience which is a jaw dropper to anyone I relate it to - My next printer will definitely be a Lexmark.<br> unbelievable service!