YOUR account says I owe R0 - still HANDED OVER to debt collectors

I am truly SICK of you people. This has become harassment. YOU *****ed up my account. YOU Sh_ _ _ _ gave me blatantly wrong advice. You have cost me money posting everything I received back. Just to have someone else tell me that it was for nothing. You cost me HOURS trying to sort your mess out. Every person I spoke to had a different story. Your service is pathetic. No one knows what's going on. You are the most unhelpful and dishonest company I have ever come across. YOU sent the credit note. I will not pay you a cent. I want the names and email addresses of your superiors at lexis nexis. A proper superior, an MD, for example. So that your management can be made aware of the utter disarray your company is in. I have had it with you. I'm taking this matter public. I am going to issue a formal complaint against you with the consumer ombudsman at http://www.ombudsmen.co.za Imagine opening your statement and seeing a R5000 debit. Phone LexisNexis and they themselves don't know what they are charging me for. That's correct THEY THEMSELVES CAN'T EXPLAIN WHERE THE R5000 CAME FROM!! But that does not stop them from sending account upon account. This is just the tip of the ice berg. I don't have the time to deal with this idiocy anymore. I have warned them countless times to leave me alone. I even offered them all the books back at half price. They are in prime condition and completely unused. Unused, because the books are quit useless. Not at all as wonderful as Sh_ _ _ had me believe.

Sir/Madam from the National Consumer Commission and the National Consumer Tribunal, I will fill in a complaint form in due course. Also note that LexisNexis sent me an account (I have the proof) showing a debit of R0.0 - confirming that I owe them NOTHING. Then some time later they turn around and start sending accounts again. Clearly LexisNexis does not know what it's doing. This is gross incompetence. Furthermore, LexisNexis promised me ages ago that there would be a full investigation into my account. So what are the findings of the supposed investigation?? No one from LexisNexis has given me any feedback regarding the 'investigation'.