1 reviews | Active since Sept 2017
Worst customer service I've experienced in my life. Stay away
The worst experience I've ever had with a company in my life. I ordered a book back in JULY on the 16 October I still have no delivery of my book, after communicating with them via email more than 6 times.
When I inquired about my book after more than a moth they told me it was delivered, but it was delivered in Kimberly, I stay in Pretoria. When I got outraged they told me it wasn't sent to the wrong address, to which I then sent my proof of payment. The person I communicated with then told me they will ensure the book will be sent to me and she will make sure the book arrives personally. This happened in August.
Two more inquiries and all I get is, BOOK OUT OF STOCK WE CANT HELP YOU, WAIT ANOTHER MONTH. I rep**** to this email 3 week ago and still not even a response.
At this point I'll fail my module. Thanks LexisNexis
Dear Dévan
Please accept our apologies for the inconvenience caused with regard to your order, which has not been managed according to the standard we expect. We are investigating and addressing this internally.
Regrettably the book was out of stock by the time your order was reprocessed with the correct address details.
However we can confirm that our Customer Services department has been in touch with you today and has arranged for urgent delivery of the title to you. We will also be processing a gratis order for the Ebook version and will in addition create 2 months free online access, with your user details to be emailed in due course.
Once again, our sincere apologies. We trust that we can be of better service to you in future.
Kind regards
Neliswa Mncube
GM: Corporate Communications & Brand
Dear Dévan
Please accept our apologies for the inconvenience caused with regard to your order, which has not been managed according to the standard we expect. We are investigating and addressing this internally.
Regrettably the book was out of stock by the time your order was reprocessed with the correct address details.
However we can confirm that our Customer Services department has been in touch with you today and has arranged for urgent delivery of the title to you. We will also be processing a gratis order for the Ebook version and will in addition create 2 months free online access, with your user details to be emailed in due course.
Once again, our sincere apologies. We trust that we can be of better service to you in future.
Kind regards
Neliswa Mncube
GM: Corporate Communications & Brand