Worst customer experiense

We ordered 2 books through LexisNexis in March. We paid the amount (2 books and delivery) in full.

I have never received a formal invoice for the books, but I received an invoice for the delivery.

We received additional invoices (which I assumed was for the two books) and I enquired about them. I was informed by Carmen Oosthuizen that i can ignore the invoices, as they get generated even though the account is paid in full.

I received a written warning and account statement early September for an outstanding amount. I enquired again with Carmen and never received any response.

October I received a letter of demand for the amount and the letter said i will be handed over to a debt collecting agency.

I emailed again and no response. Aftter finally getting through to someone in the call centre I was informed that this was for the subscribtion and the updates that were delivered.

I never received any updates and no one at any stage informed me of any type of subsribtion. I have never been informed of this services and never opted for this.

I was informed that I should cancel the subscribtion. When I received a form for the cancellation of the subscription i noticed that there will be a pebalty fee for the cancellation of the subscribtion.

I email my form, as well as all communication with lexisnexis and query to the client care email address.

I requested info on: *Who received the updates for the books *Why I was never informed of the subsribtion *As a result of not receiving the goods or opting in for this service, how will Lexis Nexis be handling the invoice and handing over to a collection agency?

I will not be paying for something I did not receive.

I sent various emails and called, but no feedback received. It is ridicilous that no one is taking accountability for this and that there is no response to my queries.