CA
Coleen A
1 reviews | Active since Jul 2013
10 Nov 2021, 14:14
USELESS SERVICE
THE PEOPLE THAT ANSWER THE TELEPHONE JUST PUT YOU ON HOLD AND NEVER COME BACK TO YOU TO IINFORM YOU THAT THE CONSULTANTS ARE ALL BUSY. THEY NEVER RETURN CALLS. THE SERVICE IS DISCUSTING. MY ADVICE IS TO FIND ANOTHER CONVEYANCING SUPPORT COMPANY. I WOULD NEVEVER EVER RECOMMMEND LEXIS NEXIS - UNLESS YOU WERE DESIGNATED NCO HE IS AMAZING BUT ONE CAN'T STAY WITH A COMPANY WITH ONE DECENT EMPLOYEE
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LexisNexis South Africa's replyOfficial
12 Nov 2021, 15:17Dear Colleen A
Thank you for bringing this to our attention. We have investigated internally and wish to apologise for the poor experience you have had. However, we are pleased that your query was later resolved by one of our consultants.
We are sorry that your initial experience did not match the high standards of service we strive for.
Kind Regards
Neliswa Mncube
Head of Brand & Marketing
Thank you for bringing this to our attention. We have investigated internally and wish to apologise for the poor experience you have had. However, we are pleased that your query was later resolved by one of our consultants.
We are sorry that your initial experience did not match the high standards of service we strive for.
Kind Regards
Neliswa Mncube
Head of Brand & Marketing
LexisNexis South Africa's reply12 Nov 2021, 15:17
Official
Dear Colleen A
Thank you for bringing this to our attention. We have investigated internally and wish to apologise for the poor experience you have had. However, we are pleased that your query was later resolved by one of our consultants.
We are sorry that your initial experience did not match the high standards of service we strive for.
Kind Regards
Neliswa Mncube
Head of Brand & Marketing
Thank you for bringing this to our attention. We have investigated internally and wish to apologise for the poor experience you have had. However, we are pleased that your query was later resolved by one of our consultants.
We are sorry that your initial experience did not match the high standards of service we strive for.
Kind Regards
Neliswa Mncube
Head of Brand & Marketing