CL
Colin L
1 reviews | Active since Nov 2018
12 Nov 2019, 18:00
Refund not honoured
I have been waiting for these people to process my refund since 13.09.2019. I have sent them no less than 8 emails and all I get is empty promises that my refund will be processed. It is not a lot of money but because their service has been so disappointing I want the refund processed as a matter of principal. Before posting this I did warn them 5 days ago that I would be posting my complaint on HELLOPETER if the refund was not processed ASAP. They then said that my refund would be processed within 24 hours. Obviously this was not done and hence my post.
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LexisNexis South Africa's replyOfficial
13 Nov 2019, 12:59Dear Mr Long
Your request has not been managed according to the standard we expect. We are investigating and addressing this internally, and apologise for the frustration caused to you.
Your request has not been managed according to the standard we expect. We are investigating and addressing this internally, and apologise for the frustration caused to you.
One of our Customer Services representatives is trying to reach you and has provided return contact details via voicemail.
This outstanding issue will be resolved for you urgently.
This outstanding issue will be resolved for you urgently.
Kind regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply13 Nov 2019, 12:59
Official
Dear Mr Long
Your request has not been managed according to the standard we expect. We are investigating and addressing this internally, and apologise for the frustration caused to you.
Your request has not been managed according to the standard we expect. We are investigating and addressing this internally, and apologise for the frustration caused to you.
One of our Customer Services representatives is trying to reach you and has provided return contact details via voicemail.
This outstanding issue will be resolved for you urgently.
This outstanding issue will be resolved for you urgently.
Kind regards
Neliswa Mncube
GM: Corporate Communications & Brand