KS
Kgaogelo S
1 reviews | Active since Jun 2013
04 Mar 2019, 11:29
Poor service at Lexis Nexis
I ordered my books from Lexis on the 15 February and i still dont have my books. No one knows what is going on. I need to call each time to follow up. none of the consultants keeps me updated. I am very upset as this have been going on for a while now and I am behind with school. I dont think anyone there is taking this seriously.
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LexisNexis South Africa's replyOfficial
16 May 2019, 14:40Dear Kgaogelo S
Firstly our sincere apologies that we did not see your above complaint on Hello Peter until this week due to an issue with our admin access.
We would like to apologise for the handling of your order.
We do confirm that you received your goods a while ago.
We will certainly strive to do better in future.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Firstly our sincere apologies that we did not see your above complaint on Hello Peter until this week due to an issue with our admin access.
We would like to apologise for the handling of your order.
We do confirm that you received your goods a while ago.
We will certainly strive to do better in future.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply16 May 2019, 14:40
Official
Dear Kgaogelo S
Firstly our sincere apologies that we did not see your above complaint on Hello Peter until this week due to an issue with our admin access.
We would like to apologise for the handling of your order.
We do confirm that you received your goods a while ago.
We will certainly strive to do better in future.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Firstly our sincere apologies that we did not see your above complaint on Hello Peter until this week due to an issue with our admin access.
We would like to apologise for the handling of your order.
We do confirm that you received your goods a while ago.
We will certainly strive to do better in future.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand