Poor product, poor service

I bought a property valuation report from LexisNexis via their website. Firstly they could not valuate the property so I could only receive the watered down version that among other displays property sales in the area. The details of individual sales that makes up the average value of sales in the most recent month was not displayed and was almost 30% higher than the previous year average. When I queried this via their webform (they don't provide email addresses for complaints) I did not get an response for more than 24 hours. Phoned them only to be told I am in a queue. I insisted that I receive the individual property sale details the same day but was told to wait. I asked for the email address of the customer service manager Glenda Kandralides but was told they don't give out email addresses for complaints to the customer service manager. She would be asked to phone me but never did. Poor product and poor after sales service. I am still waiting for a accurate report that I paid for.