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Gareth W

1 reviews | Active since Nov 2011

23 Mar 2020, 20:56

Pathetic Customer Service

Good day

I ordered and paid for 2 textbooks for my studies on the 04/03/2020. I have made numerous phone calls and sent emails since then but no one can tell me what has happened to the books? This is absolutely ridiculous!!! Will I even receive it before the lockdown? If I don't it will have serious implications for my course! Worst customer service ever!

Please sort this out asap!

Regards Gareth

0
Replies (5)
LexisNexis South Africa
LexisNexis South Africa's reply24 Mar 2020, 15:17
Official
Hello Gareth W
We'd like to apologise for the delay and will ensure delivery is completed by close of business today, 24 March 2020. 
In light of COVID-19, we have scaled down on the number of consultants in our service centre and clients were advised to anticipate slight delays in responses to queries. However, the lack of responses to your phone calls and emails is being investigated. Once again, our apologies. We trust you will have your order shortly and that your studies will not be affected.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
GW
Gareth W's update24 Mar 2020, 17:08
Reviewer Update
Hi Neliswa

Thank you for taking my situation seriously. However, please note that the incorrect books were delivered today.

Regards
Gareth Woods
LexisNexis South Africa
LexisNexis South Africa's reply24 Mar 2020, 19:15
Official
Hello Gareth
Really sorry to hear this. We will be in touch early tomorrow morning to rectify urgently.
Regards
Neliswa Mncube

GW
Gareth W's update28 Mar 2020, 11:54
Reviewer Update
Thanks Neliswa. The correct books have now been delivered before the lockdown.

Regards
Gareth
LexisNexis South Africa
LexisNexis South Africa's reply28 Mar 2020, 15:53
Official
Hello Gareth
Thank you. We're happy we could sort it out for you in the end! So sorry once again for the frustration.
Regards
Neliswa Mncube