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colettepn C

1 reviews | Active since May 2017

26 Sept 2018, 07:20

PATHETIC AND DISAPPOINTING

I purchased a book for my studies based and ordered for a hard copy delivery 11.09.2018 Only to be told this book Order ID: #f ********** 2: Fundamentals of Cost and Management Accounting 7th edition is only and e-book which I cannot use. I need the hard / soft copy. Lexis Nexis then advise they would supply the 8th edition oh yes lets not forget increasing the price to which I declined as THIS IS THE WRONG BOOK. I was issued a credit note: LN ********** 3 14.09.2018 but to date have not HAD MY REFUND returned or any of my emails responded to when querying my missing R1,059.10 to be refunded to me.

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Replies (3)
LexisNexis South Africa
LexisNexis South Africa's reply26 Sept 2018, 19:26
Official

Hello Colette Prinsloo

We are sorry for the frustration you have experienced with this order and have taken urgent steps to investigate and resolve the issue. As confirmed by the customer services representative who has contacted you, your refund was processed and should now reflect. You may also check bookstores for availability of the 7th edition that you require.

Regards

Neliswa Mncube

PR & Corporate Affairs Manager

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colettepn C's update28 Sept 2018, 07:10
Reviewer Update
Good day absolute nonsense I received an email late yesterday afternoon 27.09.2018 that my refund was still under query and has in fact not been paid out yet or refunded to myself Good day Colette, I do apologize for all the inconvenience. I am attending to your refund query, I just need some confirmation from our banking department. I will provide you with feedback shortly. Once again I apologize for all the inconvenience. Thank You . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ramone Munsamy Customer Service Consultant LexisNexis South Africa 215 Peter Mokaba Road Morningside
LexisNexis South Africa
LexisNexis South Africa's reply11 Oct 2018, 15:28
Official

Dear Colette

The refund was already processed by our finance department but would have reflected on your credit card within 5 days from the day the refund was processed.

We trust that you have now received the funds and that this query is closed.

Kind Regards

Neliswa Mncube

GM: Corporate Communications & Brand