MJ
Mark J
1 reviews | Active since Sept 2016
08 Nov 2019, 14:36
LexisNexis takes my money and does not send my book.
Yesterday I ordered and paid by credit card for an EBook. This morning I was emailed links and instructions to download said book. The links don't work and the instructions are unclear. I am writing exams next week and I am beginning to think that LN actually does not have the book. What could be easier than sending an EBook and LN seems to be *****ing it up. When I asked for a refund I was told it would take 7 to 8 working days. Typical SA business. Take my money quick and pay me back when you feel like it. Unbelievable and unacceptable.
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Replies (3)0
Replies (3)
LexisNexis South Africa's replyOfficial
08 Nov 2019, 15:11Hello Mark
Thank you for bringing this to our attention. We are investigating your order and will be in touch with feedback as soon as possible.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you for bringing this to our attention. We are investigating your order and will be in touch with feedback as soon as possible.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply08 Nov 2019, 15:11
Official
Hello Mark
Thank you for bringing this to our attention. We are investigating your order and will be in touch with feedback as soon as possible.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you for bringing this to our attention. We are investigating your order and will be in touch with feedback as soon as possible.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
MJ
Mark J's updateReviewer Update
08 Nov 2019, 15:22I was too hasty, LexisNexis contacted me and sorted it out. I now have my book. Thank you.
MJ
Mark J's update08 Nov 2019, 15:22
Reviewer Update
I was too hasty, LexisNexis contacted me and sorted it out. I now have my book. Thank you.
LexisNexis South Africa's replyOfficial
08 Nov 2019, 15:28Thank you, Mark. Our Customer Services department has indeed indicated that you were assisted and your query has been resolved.
We wish you well in using the e-book.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
We wish you well in using the e-book.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply08 Nov 2019, 15:28
Official
Thank you, Mark. Our Customer Services department has indeed indicated that you were assisted and your query has been resolved.
We wish you well in using the e-book.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand
We wish you well in using the e-book.
Regards
Neliswa Mncube
GM: Corporate Communications & Brand