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Corne C
1 reviews | Active since Oct 2019
17 Aug 2021, 11:03
LexisNexis South Africa honoring their commitment.
I had an issue of an ebook download from Lexis Nexis, where the book I paid for was not the book that was downloaded. It took three weeks to have the Company either download the correct book I needed or refund me the monies I paid. Ramone was the consultant that started replying to me after I had listed the unresolved issue on HelloPeter. In the next week after I had listed the company, Ramone had requested a refund and they also took note of having the book removed as it is no longer available to purchase. The refund appeared back in my account on Sunday the 15th of August 21. Thank you Ramone for assisting me in this, its a #WIN situation.
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Replies (1)LexisNexis South Africa's replyOfficial
17 Aug 2021, 13:30Dear Corne C
Thank you very much for your positive feedback and we are pleased that the issue has now been resolved to your satisfaction.
We will share your comments with the sales representative involved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you very much for your positive feedback and we are pleased that the issue has now been resolved to your satisfaction.
We will share your comments with the sales representative involved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply17 Aug 2021, 13:30
Official
Dear Corne C
Thank you very much for your positive feedback and we are pleased that the issue has now been resolved to your satisfaction.
We will share your comments with the sales representative involved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you very much for your positive feedback and we are pleased that the issue has now been resolved to your satisfaction.
We will share your comments with the sales representative involved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
