Lexisnexis rates

I am working for an attorney firm. Lexis rates added City of Joburg to their list of electronic councils. We requested figures through Lexis. It took about 25 working days before we received the figure and that was after I have phoned, logged queries with lexis and send several emails. Finally we could make payment of the figures and asked the person at Lexis Nexis how soon we could expect the certificate just to be informed that the certificate is not issued electronically we must go and collect the certificate ourselves. We are based in Pretoria. I asked the consultant if they could give me contact details to find out from the council what can be done since this certificate is urgently needed. He just answered sorry dont have a number. If a group like Lexis put a council on their system under electronic councils it is expected that things will be electronic. If that is not the case they should adivse on their system that certificates is not issued electronically. If this was know to me before hand I would used an agent or used their competition Law who personally collect certificates. I am utterly disappointed in this services from Lexis and then they charge a fee for basically doing nothing. I will never use them again and also want to warn other conveyancing firms to be on the look out.