LexisNexis fails to confirm order

Once againLegisNexis disappoints me. On the 9th of October, I ordered a Transport Law bundle (costing almost R7000). It is now 2 days later and I haven't received an order confirmation even though they were paid immediately when I placed the order.

I phoned the call centre today where I was informed that I will receive my order confirmation once my order is processed. I then insisted that I get confirmation and after holding on for several minutes I was informed that it is being processed "right now" and I would get an order confirmation immediately. Its now a few hours later and I'm still waiting.

This is not an order of a few Rands. This is a substantial amount for me. How difficult can it be to just confirm that the order has been placed and paid?

If the order confirmation takes this long I don't even want to know how long it is going to take to get the actual books ordered.

This is my second order from them and the second time they've disappointed me. I suppose there is something to be said for consistency.