CA
Coleen A
1 reviews | Active since Jul 2013
20 Aug 2026, 16:17
LEXISNEXIS COMPLETELY USELESS
One is not able to give a ZERO STAR rating. You are basically forced to utilise this company for conveyancing (transfer of property/s) and bonds. They are completely useless the call center does not respond and you are left holding on the line for an agent forever. I was holding on a few weeks ago from 4.20 and at 4.30 they dropped the call as they clearly close at this time I presume. If there was another company option for conveyancing, I would get rid of LEXISNEXIS. They hold the majority and don't deserve it.
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Replies (2)
LexisNexis South Africa's replyOfficial
20 Aug 2026, 17:23Hi Coleen, thank you for bringing this to our attention. We understand how important it is to be able to access support when you need it.
We’ve escalated your feedback to the relevant team for review and follow-up. Please confirm the best times for us to contact you and also, confirm which numbers you've been calling for assistance so that we can look into your experience further.
Regards,
LexisNexis South Africa
LexisNexis South Africa
LexisNexis South Africa's reply20 Aug 2026, 17:23
Official
Hi Coleen, thank you for bringing this to our attention. We understand how important it is to be able to access support when you need it.
We’ve escalated your feedback to the relevant team for review and follow-up. Please confirm the best times for us to contact you and also, confirm which numbers you've been calling for assistance so that we can look into your experience further.
Regards,
LexisNexis South Africa
LexisNexis South Africa
LexisNexis South Africa's replyOfficial
21 Aug 2026, 15:12Hi Coleen, we’re very sorry to hear about your experience. This is not the level of service we aspire to provide our customers.
We understand that our team has since been in contact with you to assist and that the matter has been resolved. Our Product Support Team Supervisor has also reached out to you directly and remains available should you need any further assistance in future.
Thank you for raising this with us. We’re taking your feedback seriously and will be addressing the experience internally with the relevant teams.
Regards,
LexisNexis South Africa
LexisNexis South Africa
LexisNexis South Africa's reply21 Aug 2026, 15:12
Official
Hi Coleen, we’re very sorry to hear about your experience. This is not the level of service we aspire to provide our customers.
We understand that our team has since been in contact with you to assist and that the matter has been resolved. Our Product Support Team Supervisor has also reached out to you directly and remains available should you need any further assistance in future.
Thank you for raising this with us. We’re taking your feedback seriously and will be addressing the experience internally with the relevant teams.
Regards,
LexisNexis South Africa
LexisNexis South Africa