Lexis Nexis Service is HORRIFIC

Lexis Nexis is really the most unhelpful company I have come across in years and years. When you try to resolve a complaint, they ignore you for 2 weeks. The you carry on trying to resolve it and go back and forth for another week after which they just close your case. The you phone the call centre and the agent tells you you have no right to get upset. Like really! I am not trying to ***** intellectual property from LexisNexis I am trying to get my problem resolved. Now Lexis Nexis is actually *****ing from me as I have no recourse to correct the mistake I made based on the advise received from THEM.

Really pathetic.