Lexis Nexis and Lexis Nexis Convey

I cannot express the huge frustration in trying to get service from LN , more specifically the Convey Division. To start with , their telephone lines are extremely poor quality with clarity of all calls being forever compromised. Secondly, when wanting assistance on their system , we are kept on hold for nothing less than 20 minutes at a time. Thirdly, when expressing dissatisfaction with this, we are asked to leave our name and number for someone to call us back to assist,,,that never ever happens , but if it does , it is 3 days later and then too late. Finally, when the last available port of call is emails, these are also not followed up by LN and I have still got to receive a reply to Emails that are requesting assistance. For an organisation that gets subscribed to by various institutions , this is just very very frustrating to say the very least !!