YJ
Yola J
1 reviews | Active since Apr 2018
15 Nov 2021, 09:03
It's Been 18 DAYS and still have not received my Book !!!!!
It's been 18 days and still have not received my book I made payments on the 29th of October 2021 and still have not received my book, The lady I spoke to Duduzile keeps playing hide and seek, I've called several times and she said my between Thursday and Friday I will get the Delivery and still NOTHING
I would like to get my refunds back, I have never ever had to deal with the company so unprofessional!!!!
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Replies (2)0
Replies (2)
LexisNexis South Africa's replyOfficial
15 Nov 2021, 09:35Dear Yola Jauka
Thank you for bringing this to our attention. We are investigating urgently and will provide feedback to you.
We apologise for the frustration you have experienced.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
Thank you for bringing this to our attention. We are investigating urgently and will provide feedback to you.
We apologise for the frustration you have experienced.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
LexisNexis South Africa's reply15 Nov 2021, 09:35
Official
Dear Yola Jauka
Thank you for bringing this to our attention. We are investigating urgently and will provide feedback to you.
We apologise for the frustration you have experienced.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
Thank you for bringing this to our attention. We are investigating urgently and will provide feedback to you.
We apologise for the frustration you have experienced.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
LexisNexis South Africa's replyOfficial
15 Nov 2021, 11:26Dear Yola
I would like to confirm that one of our Customer Support team members has been in contact with you and has taken urgent action to remedy this matter for you.
An e-book has been provided and arrangements made to ensure that your print title is delivered without further delay.
We once again apologise and trust that these actions will assist.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
I would like to confirm that one of our Customer Support team members has been in contact with you and has taken urgent action to remedy this matter for you.
An e-book has been provided and arrangements made to ensure that your print title is delivered without further delay.
We once again apologise and trust that these actions will assist.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
LexisNexis South Africa's reply15 Nov 2021, 11:26
Official
Dear Yola
I would like to confirm that one of our Customer Support team members has been in contact with you and has taken urgent action to remedy this matter for you.
An e-book has been provided and arrangements made to ensure that your print title is delivered without further delay.
We once again apologise and trust that these actions will assist.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing
I would like to confirm that one of our Customer Support team members has been in contact with you and has taken urgent action to remedy this matter for you.
An e-book has been provided and arrangements made to ensure that your print title is delivered without further delay.
We once again apologise and trust that these actions will assist.
Kind Regards
Neliswa Mncube: Head of Brand & Marketing