***** and made up debtor statement

I have placed an order of ONE copy of SAICA handbook through your e-commerce website on 20 March 2017 and paid in full with my card.

For over two weeks, books were never delivered, so I phoned customer service back then. One of your agent said to me " There is no record of order being placed, so I will manually place an order. It looks like there is mess up due to system change." (RED FLAG 1)

I said okay, please do so cause I need book and a few days later, I have received two books! - remember I only ordered one book. (RED FLAG 2)

I contacted customer service and told them that you have delivered two books instead of one. Lexisnexis said they will collect it. Which they did after a few days.

I thought matter is resolved, since I paid and got my book delivered. However, your ********** and *********** accounting department sent me a debtor statement.

I immediately sent them an email to rectify the matter - to collection clerk, but no answer received. (RED FLAG 3)

You guys kept sending me debtor statement, and I eventually phoned your customer service twice to resolve this matter.

The ladies who picked up the calls said that they can see the return logged in their warehouse, and will tell the accounting department to fix the problem. - Which seems like never happened! (RED FLAG 4)

Now, I got the call from your external debt collector to pay for the money that I DO NOT OWE!

I just do not understand what kind of operational problem you have?

- Lack of communication between departments. - *********** bookkeeper making double entries and end up raising false debt. - Lack of internal audit which cannot even catch ********** revenue and debtor figure. - IT problem which cannot even capture paid online order.

OR ALL OF ABOVE.

Please do yourself a favour and fix the problem, just think how much customers you will lose due to operational inefficiency. Also remember that you are selling books to accountant and lawyers, and we take our credit very very seriously.

I do not want to make this into legal matter, it will be costly for both you and me. However if the matter is not resolved and you damage my credit rating, I will take tough route.