MG
Mary-Rose Gardner
1 reviews | Active since Mar 2020
19 Mar 2021, 19:35
Delivery was a mess
I ordered a textbook and they dropped it off at the wrong address. When the security Gaurd told them it was the wrong place and gave them the right address, they forced him to accept it anyways.
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Replies (1)
LexisNexis South Africa's replyOfficial
24 Mar 2021, 13:02Dear Mary-Rose Anderson
Please accept our sincere apologies for the delivery confusion. We have investigated and found this was initially due to a system error which combined two lines of your address into one, and was unfortunately followed by driver error. We confirm that our Customer Services department has been in touch with you directly and the issue has since been resolved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Please accept our sincere apologies for the delivery confusion. We have investigated and found this was initially due to a system error which combined two lines of your address into one, and was unfortunately followed by driver error. We confirm that our Customer Services department has been in touch with you directly and the issue has since been resolved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply24 Mar 2021, 13:02
Official
Dear Mary-Rose Anderson
Please accept our sincere apologies for the delivery confusion. We have investigated and found this was initially due to a system error which combined two lines of your address into one, and was unfortunately followed by driver error. We confirm that our Customer Services department has been in touch with you directly and the issue has since been resolved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Please accept our sincere apologies for the delivery confusion. We have investigated and found this was initially due to a system error which combined two lines of your address into one, and was unfortunately followed by driver error. We confirm that our Customer Services department has been in touch with you directly and the issue has since been resolved.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand