HS
Hendrik S
1 reviews | Active since Nov 2019
20 Jul 2023, 16:36
Broken online report purchases
I bought a report online, payment went through, but at the point it had to generate a report it broke and I never got the report, also not emailed to me. I sent them a message, they asked for more info which I have sent twice, but still no report, almost two weeks now, still waiting.
Helpful (0)
Replies (2)0
Replies (2)
LexisNexis South Africa's replyOfficial
21 Jul 2023, 11:05Dear Hendrik Strauss
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
LexisNexis South Africa's reply21 Jul 2023, 11:05
Official
Dear Hendrik Strauss
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
HS
Hendrik S's updateReviewer Update
23 Jul 2023, 09:27Hello,
I received the report now.
Thank you.
I received the report now.
Thank you.
HS
Hendrik S's update23 Jul 2023, 09:27
Reviewer Update
Hello,
I received the report now.
Thank you.
I received the report now.
Thank you.