LM
Lesego M
1 reviews | Active since Sept 2017
18 Sept 2020, 11:19
Being Subscribed without Consent
Lexisnexis subscribed me to updates that I never requested ,all I did was purchase books and pay the full amount.
No one cared to contact me till today when I was advised that I owe them money.
I will never recommend or advise fellow students to use them
Horrible service .
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Replies (1)
LexisNexis South Africa's replyOfficial
19 Sept 2020, 20:14Dear Lesego M
Thank you for bringing this to our attention. We apologise for the frustration we have caused you due to an administrative oversight. I confirm that our Customer Services department has been in touch with you to rectify the matter. We have arranged for collection of all updates. The subscription will be cancelled and a credit will be processed for the invoices.
We trust that the matter will be resolved quickly and to your satisfaction.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you for bringing this to our attention. We apologise for the frustration we have caused you due to an administrative oversight. I confirm that our Customer Services department has been in touch with you to rectify the matter. We have arranged for collection of all updates. The subscription will be cancelled and a credit will be processed for the invoices.
We trust that the matter will be resolved quickly and to your satisfaction.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
LexisNexis South Africa's reply19 Sept 2020, 20:14
Official
Dear Lesego M
Thank you for bringing this to our attention. We apologise for the frustration we have caused you due to an administrative oversight. I confirm that our Customer Services department has been in touch with you to rectify the matter. We have arranged for collection of all updates. The subscription will be cancelled and a credit will be processed for the invoices.
We trust that the matter will be resolved quickly and to your satisfaction.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Thank you for bringing this to our attention. We apologise for the frustration we have caused you due to an administrative oversight. I confirm that our Customer Services department has been in touch with you to rectify the matter. We have arranged for collection of all updates. The subscription will be cancelled and a credit will be processed for the invoices.
We trust that the matter will be resolved quickly and to your satisfaction.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand