1 reviews | Active since Mar 2009
Bad Service - LexisNexus
Ordered a book online, unable to download it. Their website says 'the server where the page is located isn't responding." Called after hours number, spoke to unprofessional customer service person. Agent says they sent me incorrect reference number, I must call another number. They also debited my account 3 times - after their website kept saying payment refused. Still waiting for refund. This is the last time I order anything from LexisNexus.
Thank you for bringing this to our attention. We apologise for the inconvenience and for the poor service on the after-hours helpline. We have escalated this to the relevant teams to resolve and will revert as soon as we can.
Regards,
Claire Shortt
Communications Manager, LexisNexis South Africa
Thank you for bringing this to our attention. We apologise for the inconvenience and for the poor service on the after-hours helpline. We have escalated this to the relevant teams to resolve and will revert as soon as we can.
Regards,
Claire Shortt
Communications Manager, LexisNexis South Africa
Dear Grant
We would like to confirm that your complaint was resolved, as per our communication with you on this matter at the time. A print book was arranged for overnight delivery by 31 August and the LexisNexis banking department had also confirmed that all 3 transactions had been credited at the time.
We apologise once again for the inconvenience.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand
Dear Grant
We would like to confirm that your complaint was resolved, as per our communication with you on this matter at the time. A print book was arranged for overnight delivery by 31 August and the LexisNexis banking department had also confirmed that all 3 transactions had been credited at the time.
We apologise once again for the inconvenience.
Kind Regards
Neliswa Mncube
GM: Corporate Communications & Brand