Bad and unproffessional service

On the 24th November I ordered 4 textbooks for Local Government, 7 days passed without feedback as their delivery is up to 7 days, upon follow up I was advised they have only 3 books, 1 was to be refunded. I later learnt upon several follow ups that even 3 books are not available I was advised their are damaged. I was promised a link to e-book which took over a week. I followed up several times without favourable response. On the 3rd of December I ordered Medico-Legal textbook, its also yet to arrive. I have been pushed from pillar to post without favourable answer. The 3 books they were to get a reprint for and they will be shipped to me. I was advised the books arrived on the 8th December , to date, I have not received the books, instead I receive a textbook for accounting which I never order.

There is no reason as to why books have not reached me, I have paid for all the books I have mentioned including a delivery fee. I am very dissappointed with the unproffessional service I have recieved from Lexis Nexis, with no explanation.