LB
Leon B
1 reviews | Active since Mar 2022
06 Oct 2023, 09:09
AgentIQ
I am subscribed to AgentIQ that has to go through LexisNexis. It took 3 painful months to enable my AgentIQ subscription due to process errors on their end.
Once subscribed they do not send out any account statements, but suspended the account the first month for apparent "arrears".
The email turn-around is 3 business days to get any response and the contact centre takes on average 22 minutes to answer a call.
The account was finally reinstated after a week of back and forth. and the next payment was made a week early to ensure there is no impact, only to be suspended again and go through the same painful reinstatement.
How does anybody deal with such an *********** business?
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Replies (2)
LexisNexis South Africa's replyOfficial
06 Oct 2023, 09:31Dear Leon Barnard
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
LexisNexis South Africa's reply06 Oct 2023, 09:31
Official
Dear Leon Barnard
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
We acknowledge receipt of your complaint and confirm that this has been escalated urgently.
LexisNexis will be in touch with you directly to resolve.
Our apologies for the frustration you have experienced.
Kind Regards
Lexis Nexis
LB
Leon B's updateReviewer Update
06 Oct 2023, 09:52I finally manage to contact the LexisNexis Windeed contact centre and was transferred 4 times between agents in accounts, not being able to see the payments previously made. The outstanding amount includes the payments made that unsuspended the account previously, but now disappeared.
The following email was also sent to the AgentIQ as well as CustomerCare@LexisNexis
Inspite of paying the AgentIQ subscription, as per the attached, the account was suspended one again … How do I get it reinstated: I have the following issues to also report:
The following email was also sent to the AgentIQ as well as CustomerCare@LexisNexis
Inspite of paying the AgentIQ subscription, as per the attached, the account was suspended one again … How do I get it reinstated: I have the following issues to also report:
- No Account Statements are mailed to me.
- Your Invoice Reference are too long to include on Payment details.
- Your email response turn-around to discuss your account problems are on average 3 business days.
- The AgentIQ support Centre on average only answer a call after 22 minutes. Most recently it terminates the call after holding for 20 minutes …
- The Payment link provided previously (as per below) does not work.
- No debit order payments seems to be available.
LB
Leon B's update06 Oct 2023, 09:52
Reviewer Update
I finally manage to contact the LexisNexis Windeed contact centre and was transferred 4 times between agents in accounts, not being able to see the payments previously made. The outstanding amount includes the payments made that unsuspended the account previously, but now disappeared.
The following email was also sent to the AgentIQ as well as CustomerCare@LexisNexis
Inspite of paying the AgentIQ subscription, as per the attached, the account was suspended one again … How do I get it reinstated: I have the following issues to also report:
The following email was also sent to the AgentIQ as well as CustomerCare@LexisNexis
Inspite of paying the AgentIQ subscription, as per the attached, the account was suspended one again … How do I get it reinstated: I have the following issues to also report:
- No Account Statements are mailed to me.
- Your Invoice Reference are too long to include on Payment details.
- Your email response turn-around to discuss your account problems are on average 3 business days.
- The AgentIQ support Centre on average only answer a call after 22 minutes. Most recently it terminates the call after holding for 20 minutes …
- The Payment link provided previously (as per below) does not work.
- No debit order payments seems to be available.