CS
Caspar S
1 reviews | Active since Apr 2012
18 Jul 2023, 16:07
****
These people happily took my money, and I am still waiting for my property report.
They are also not responding to any support queries.
This website turns out to be a ****. Please stay away!
Helpful (0)
Replies (3)0
Replies (3)
LexisNexis South Africa's replyOfficial
20 Jul 2023, 09:57Dear Casper,
We sincerely apologise for the experience that you encountered while trying to access information on the PropIQ Website.
We want to assure you that the payment has been rectified, and your account has been credited accordingly. Our team has made multiple attempts to reach you telephonically, unfortunately without success. We have sent you an email providing comprehensive details about our investigations and the resolutions. Please be assured that we are committed to preventing such incidents from recurring in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Your feedback is genuinely appreciated as it helps us improve our services and products.
We are grateful for the opportunity to resolve this matter for you. and we remain dedicated to providing you with the best possible experience.
With Kind Regards
Lexis Nexis
LexisNexis South Africa's reply20 Jul 2023, 09:57
Official
Dear Casper,
We sincerely apologise for the experience that you encountered while trying to access information on the PropIQ Website.
We want to assure you that the payment has been rectified, and your account has been credited accordingly. Our team has made multiple attempts to reach you telephonically, unfortunately without success. We have sent you an email providing comprehensive details about our investigations and the resolutions. Please be assured that we are committed to preventing such incidents from recurring in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us directly. Your feedback is genuinely appreciated as it helps us improve our services and products.
We are grateful for the opportunity to resolve this matter for you. and we remain dedicated to providing you with the best possible experience.
With Kind Regards
Lexis Nexis
CS
Caspar S's updateReviewer Update
28 Jul 2023, 14:54 Not sure why you were unable to reach me telephonically, but I did receive your email. It contains the information I was looking for. I also tried to reach out to you, but were unsuccessful. However, thank you for the report. I am a satisfied customer.
CS
Caspar S's update28 Jul 2023, 14:54
Reviewer Update
Not sure why you were unable to reach me telephonically, but I did receive your email. It contains the information I was looking for. I also tried to reach out to you, but were unsuccessful. However, thank you for the report. I am a satisfied customer.
LexisNexis South Africa's replyOfficial
28 Jul 2023, 15:00Hi Casper
We appreciate your message, and we're delighted to know that you received the email with the information you needed.
You are a highly valued customer, and ensuring your satisfaction remains our top priority. We eagerly anticipate the opportunity to assist you again.
With Kind Regards
Lexis Nexis
LexisNexis South Africa's reply28 Jul 2023, 15:00
Official
Hi Casper
We appreciate your message, and we're delighted to know that you received the email with the information you needed.
You are a highly valued customer, and ensuring your satisfaction remains our top priority. We eagerly anticipate the opportunity to assist you again.
With Kind Regards
Lexis Nexis