Zero Customer Service.

They do not even deserve a single star. I called Lewis store Atteridgeville branch this morning to find out what my settlement amount is and to remind them (as per the previous manager) about my TV delivery repayment. (The delivery never happened because they did not have stock, failed to tell me. They called me 2 weeks later to tell me the stock has arrived and I collected it myself. Lord knows how much longer it would have taken if I had waited for the delivery. I have WhatsApp messages to prove this). The Lady I spoke to was very nice and said she would tell her manager to give me call as she doesnt know how to go about the repayment . Boy was the manager rude. The minute I answered my phone, she was extremely rude. I asked for her name,she refused. I then asked for the head office/customer care number and she told me to go check my slips. Even after I told her she was being rude, her response was 'what do you want me to do,and you're asking me all these things while your account is in arrears?'. That time, I called to settle.

First of all, teach your managers the job as she could not assist and knew nothing about this. Teach them manners and respect straight after that. I've requested a settlement amount and I will never set foot in any of your stores.