SM
Siphokazi M

1 reviews | Active since Jan 2017

23 Mar 2017, 10:10

yet another disappointment!!

<p>Yet another disappointment in service from Lewis, after numerous follow-ups on my complain regarding payment that was not allocated correctly. Its been more than three weeks and still Im not receiving an updated statement and unreturned calls from Wendy who called me from their office. Yet, I am expected to pay this account once again this month not knowing where I stand and what happened to this account in the previous month and whether or not it has been corrected. </p>

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Replies (2)
Lewis Stores
Lewis Stores's reply23 Mar 2017, 11:02
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 565859

Best regards,

Lewis Stores
Lewis Stores's reply24 Mar 2017, 09:33
Official

Please be advised that the matter has been resolved amicably.

Best regards,