1 reviews | Active since Jun 2019
WORST TERRIBLE SERVICE - LEWIS UPINGTON
WORST SERVICE EVER.... I recently bought a washing machine and tv unit at LEWIS UPINGTON ********** 499. day one I tried out the machine and surprisingly the machine stopped at the first wash. I reported it and after numerous calls they eventually replaced it with a new one. Just after the machine was delivered the tv unit which was also replaced 2times in one week is falling apart. Spoke to stock controller, Store Manager and no-one is willing to assist. The only thing I'm getting is empty promises. I went to the store on the 1June to complain and they finally admit that everything sold to me was old stock and that they will replace latest 04June. Its now 11June and still nothing. instead I get a call reminding me that my payment is due on the 25th June hahahaha. I will never do business with these people ever again nor refer my friends and family to them. this store seriously needs a wake up call and get some customer service training as a matter of urgency otherwise they might as well close their doors
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 643013
We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.
Our reference number is: 643013
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
Please be advised this matter has been resolved amicably
Yours faithfully,
Lewis Stores
Lewis Upington please sort your mess this is Really becoming PATHETIC and a waist of time. Like I have explained on numerous occasions to different staff members that I will NOT pay until my problem has been sorted out.... How do I pay for a product that only lasts for a month or 2 I mean now really. My TV unit was exchanged after alot of fighting not even a month after the exchange or should I say two months I had the same problem. The bedroom unit still a problem after I was promised that it will be fixed/exchange still nothing... Come on now REALLY!!!!!!!!!!!
Lewis Upington please sort your mess this is Really becoming PATHETIC and a waist of time. Like I have explained on numerous occasions to different staff members that I will NOT pay until my problem has been sorted out.... How do I pay for a product that only lasts for a month or 2 I mean now really. My TV unit was exchanged after alot of fighting not even a month after the exchange or should I say two months I had the same problem. The bedroom unit still a problem after I was promised that it will be fixed/exchange still nothing... Come on now REALLY!!!!!!!!!!!
