Worst store ever lewis rustenburg manager is higher as head office managers decide who they want to help and who not

Lewis Rustenburg manager after i spoke to head office and gave me go ahead to send my 6x months bussines statements manager tells me sorry i cant assist you and head office doesnt check the documents and that they do and she will not help me this is branch next to beares in Rustenburg not the one in Town you get aproved get sms you speak to head office rhen managers come and do theire own thing see they decide the managers who they want to help and who not verry unprofesional