Worst Service Ever - They will Ruine Your Credit Score

Item: Lewis Stores
Rating: 1
Author: Tessa J

My husband had an account with them, paid it in full in 2015, 18 months before the contract was supposed to end, but they never cleared it on their system. Calling it an 'IT Glitch" - No the system shows that he is 'overdue'. I has taken them a week - still no one can assist us in clearing it - in the mean time we can loose our house because of their negligence.

Helpful (0)

Replies (3)

Lewis Stores's replyOfficial

18 Nov 2019, 08:35

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 662490

Lewis Stores's reply18 Nov 2019, 08:35

Official

We acknowledge and are in receipt of the complaint/enquiry, and are in the process of investigating the matter.

Our reference number is: 662490

Lewis Stores's replyOfficial

18 Nov 2019, 12:06

Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores

Lewis Stores's reply18 Nov 2019, 12:06

Official

Dear Sir/Madam,

Please be advised this matter has been amicably resolved

Yours faithfully,

Lewis Stores

Tessa J's updateReviewer Update

18 Nov 2019, 12:47

Thank you very much for the swift response - we tried to get this sorted out for a week, it is not nice to resort to this kind of measures to get something resolved, but at least it seems like it is done now.

Thank you very much

Tessa J's update18 Nov 2019, 12:47

Reviewer Update