Worst service ever

I bought a lounge suite in 2020 November, it's already broken 3 times within 2 years.... I had to involve my lawyer to get them repair. For the third time I reported them to CGSO, they agreed that I can go to any branch and exchange for anything within the balance. I did that 3 times at Ladysmith, they claim that the document I signed for the new items was emailed to Vosloorus Branch were I opened my account (twice on my visit) . The manager at Vosloorus says she has not received anything.

I always have to make follow up calls and visit. The Ladysmith manager, always keeps me waiting claiming that she is prioritizing their customers and she will call me back.

Yet my stuff are not delivered.