WORST SERVICE EVER! DO NOT BUY FROM THESE PEOPLE!!!!

Opened an account at your Alberton branch and set up a debit order on the 25th of every month for payment. In the beginning, the payment would go off on time with no problems. After about 3 months, the debit order started going off 2-3 days later EVEN THOUGH THE 25TH DID NOT FALL ON A WEEKEND OR PUBLIC HOLIDAY. I would have to come into the store to make a cash payment. I have requested on countless occasions that the debit order be canceled and I will come and make payment in-store and I was given excuses. In February 2022 I took the initiative to pay my account from my banking app ON THE 25TH because at this point the debit orders were always late and unfortunately the debit order went off and that was a double payment on the account. I went to the branch to enquire and I was told that a query would be placed and after 3 days when the money reflects on their side, I would be refunded. THIS NEVER HAPPENED. I took the debit order on the 25th of February as an indication that whatever issue there was had been fixed and that debit orders would now go off as expected. In May I was harassed AT MY WORKPLACE by 2 representatives from this branch claiming my account is 2 months in arrears. Mind you I received NO PHONE CALLS from the branch to notify me of this. After explaining my situation countless times to a lady named Mandisa whom I assume is their accounts department head, she apologized for the inconvenience and asked that I approve a new debit order mandate. She told me they had issues with their previous system and that the old mandate will be canceled. I asked her if my account would not be debited twice and she assured me that the old mandate would be canceled. In May 2022 my account was double debited. I reported this at the branch in person and was told the matter would be resolved after 3 days when the money reflects on their side. AGAIN THIS NEVER HAPPENED. Now AGAIN in June, my account has been double debited!!!!

I would like ALL double payments to be reversed and my account to be refunded for the double payments made in February 2022, May 2022, and June 2022 as well as all arrears to be removed. I have tried countless times to communicate with the staff at the Alberton branch about the payment issues in this account and they offer no help. Instead, I am told they will contact the head office and get back to me after 3 days BUT THIS NEVER HAPPENS. I would also like ALL debit orders to be canceled. I will make the payment myself either in person or via my banking app.