1 reviews | Active since Mar 2017

01 Mar 2017, 16:17

Worst service ever

<p>First the advert of "same day delivery" should be remove to "when we want to deliver it". Yesterday around 11:45 my mom bought furniture at Lewis Upington in Scott street on contract number ********** 27106 whereby the consultant promise that the goods will be dispatch same day.I rush home to wait for delivery till now.So I took the iniation to contact the consultant Gollie Freeman on ********** 185 by the known name this morning around 09:30 am and was promise that he will dispatch the vehicle right away. I told him that I am on my way out and arrange with him to schedule it between 13:00 & 14:00 and was promise to do so.At 14:00 I called him again where he stated that the vehicle is on his way and we are the only consignee that should be delivered today. It is 16:15 now and still no delivery. Colleagues of mine has asked me about your service, what do you expect me to tell them?</p>

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Replies (3)
Lewis Stores
Lewis Stores's reply02 Mar 2017, 08:43
Official

We acknowledge and are in receipt of the complaint / enquiry, and we are in the process of investigating the matter.

Our reference number is: 564282

's update02 Mar 2017, 14:08
Reviewer Update

Dear Lewis stores, a big thanks to Sadia of Head Office for solving this matter.Also Shane and Babu, the driver and assistant who deliver it with so much profession in communication of the short order and other matters arrised.We are looking forward to hear from the stock clerk with regards to it.But once again, thanks for resolving this issue and much appreciated.

Lewis Stores
Lewis Stores's reply03 Mar 2017, 10:15
Official

Please be advised that the matter has been resolved amicably.