Worst Quality ever and Bad customer services

Dear lewis i hope this message find you well, i am writing to express my deep dissatisfaction from you... I've complained about the couches that I've bought from you on March... The complain was in April... The store manager and the assistant lady asked me if I wanted the new one or they can repair it... I told them I wanted new ones... Then he said i must wait for the new stock... Then ask them when they will receive it they told in about month so... That was April.. I opened the account on March 2023...so i have problem in between 3 weeks i received it.... I was the one who keep on checking how far is the process... They keep on telling me that they still waiting for the stock... I ask them until when cz i saw they have new stock but that one was not there.. They keep promising me... Then i told them im going to send a email to the head office.. Which i did but without respond till now... I wrote the email again to the sales lady that this started to irritate me...because im the one who ask them they keep on promise i told her about the bad service when i have a problem they keep ignore me or empty promises.... Last month the manger send the driver to come and fatch the lounge without communication with me... And our arrangement was they will bring tthe new one's and take the old ones... I asked the driver when they will bring them new ones they said they don't know nothing about bringing staff or how long it will take to receive it... They i ask them to give few minutes to call their manager... They said that the manager he's out of the store... They will come back when they get full information from the manager then i ask them to tell the manager to call me... Till now im still waiting... When i checked today from the sale lady she tell me that the manager is on leave i must come to the store when he's back... What i hate and i will never tolerate is when the sale lady tell me im telling her **** about what i write on email.... Is that they way you trained your staff to talk to customer... I've never been rude to her or to anyone else... Since April till now im paying my installment in full... What i want to know from Lewis do you expect me to pay while im not happy with the quality and Material.... And when you will take me serious.... If you gonna keep on doing this... Please send my money back that I've already paid and come take your staff... Thenwe closed the account.... And please i want you to take action to your rude staff... Im very rude when someone asked for... Ive been humbled myself since day one...so please tell her not to start with me she already get her commission money.. Now im nothing i can't express myself with bad service and bad quality and Material..