Worst customer service ive ever experienced

My fridge broke last sunday evening after i moved it . I called lewis the monday morning to have someone to come have it looked at. The branch manager Bazol assured me he would call me back. It was around 5 o'clock and i had still not heard from him. I then phoned him and he had told me he was busy. We all have things to do but it is no effort at call to inform a client awaiting your call. I then phoned the next day and he told me he had another call on the line and that he would phone me back. The call was from head office. I have never heard of a manager telling a customer who you promised to call back and didnt, say i have another call on the line from "your own company " and that you would phone back . He didnt. I then continued to phone everyday and there was no progress in getting an agent to come look at my fridge . The fridge is a month old, might i add and still under Lewis warranty!!!!! R500 worth of meat and food have gone off since! I phoned on friday and spoke to Bazol once again where he assured me someone had booked my fridge and asked if someone had not contacted me to inform me of the book which no one did . He said hed get someone to phone me but no one did !!!! Im posting this review because i am fed up of trying to get someone to look at my fridge !!!! Hopefully this post will help speed up the process !!!

Kind regards Angry customer !!!!!