Worst customer service ever.

Hi, My ref. 696 710 since the 22/10/2020 I am battling to get honest answers and help from your store in Naboomspruit Limpopo and from your Head office, I am using my cell phone trying to solve your store and customer care problem, my suggestion to you is to get rid of all your *********** people working at Lewis stores and at Customer care My fridge has a cooling problem, and it's has been taken now weeks for the servicing dept. to collect the fridge in question from your Naboomspruit store to get repaired. Today is the 03/11/2020 time 1700hrs and has not been collected from your Lewis store as yet. We are pensioners and have only the one fridge, we requested and asked for a replacement fridge on many occasions till our fridge is repaired but only promises this far. Also, we had to throw away a lot of food that went off (rotten). Or I want my money back (a refund for the fridge and all my losses.)

Samuel Steyn