Worst Customer Service

On the 10th of Sep 2022 my washing machines pc board burnt out because of loadshedding. Note that this washing machine is only 1 year old and still under warranty. I called Wellington branch Monday morning the 12th of Sep to log the problem. The manager told me that she will log the complaint and will send out accessor out to come and have a look at the washing machine. I called the Wellington branch on the 15th of Sep asking when the accessors will be coming out to my house to have a look at the washing machine. The manager told me that they will come by on the 20th of Sep. I received a call on 20 Sep from Swartland Elektries asking if there will be someone home on the 21st of Sep to come and fix the washing machine. I took 1 days leave at work to accommodate the assessors on the 21st of Sep. First, they brought with the wrong PC boar for my washing machine and second off all there is another part that burn out that needs to be replaced. The electrician phone his office to find out if there is stock of this certain part. They told his that they will need to order this part. I then went to our Wellington branch on the 21st of Sep to complain about this matter. All they told me is that their hand is been cut off. How is that for customer service??? The lady standing in for the manager that day told me that she will follow up about the part that needs to be ordered and give me a call on 22 Sep 2022. After not receiving any call from Wellington I then called head office on the 23rd of Sep reg this matter as Wellington was no help for me. The lady that helped in customer service said that she will have an agent call me on Monday 26 Sep 2022. I still haven’t received a call from the agent. I called head office again on 26 Sep 2022 at 15:40 asking to speak with an agent. The agent was busy and the lady at customer service told me that she will send the agent an email with my number and have them call me back. I decided to call Welling branch again to follow up on the matter. Until now they haven’t called Swartland Elektries asking how long I will be waiting for my washing machine to be fixed. This is unacceptable. On your walls are the following words and I quote – “We place excellent customer service first” sorry but I did not get customer service at all. All I received was bad service. I have been sitting with a broken washing machine for 2 weeks now. Who is going to pay my petrol for driving up and down to the laundromat. Who is going to pay my money back that I used to wash my clothes at the laundromat?? I hope you they have insurance so I can claim back all these costs including my husband’s clothes that was laying in water the whole time until the assessors came