Worst customer experience ever!!! Lewis branch 172 Grassy park

After waiting for 3 months for a replacement bed, my fiance and I are sent something dirty and clearly not sealed.

We report this again to the store and again no action is taken. We then come into the store to speak to the salespeople.

Whilst speaking to the salesperson a staff member by the name of Mrs. Michi Hendricks proceed to shout out to me from where she is seated, talking to her own clients, that I have no right to say anything about the account in question as I am not the account holder.

My fiance and I live together and share bills and living expenses. Just because my name is not on the account does not mean that I am not paying for it.

What gives your staff the right to treat clients like this?

When the manager a Mr. Lance Hendry eventually came over to speak to us, he made no apology for his staff's behavior. Nor did he apologize for the fact that it took 3 months for a replacement bed to be sent out to us.

We live in an era where companies are liquidating an alarming rate. I am sure a lack of customer service is part and parcel the reason for this.

If the customer does not get treated like king and queen, why bother being in business?

This is really the worst experience I've ever had.

Never in my life have I been so humiliated. Ronnelle De Bruin