Worse customer service

The worse customer service ever. I received a text regarding credit I could apply for. I then app**** and have been waiting on a response. I have then asked via chat how long the process takes for a second time and the agent reacted with a laughing emoji and up until now still no response. I felt humiliated by the agents (Ashlynne mitchells plain branch)behaviour. There is a constant delay in responses and the agents almost never responds to text.