Workers and managers taking advantage of the customer!

I went to one of the stores in Kimberley to request a simple refund. It was on the 21st of March 2024. I was then told that the other amount has not reflected on the system. I was then told to come on the 4th of April. When I got there, they requested the bank statement showing that they deducted from two different accounts. Even to this day I haven't received my refund of R1030. It was supposed to be reversed after 7 days. I even lost count of days. At that Lewis stores, they took advantage of my kindness. I'm truly mad. And need my refund. If I don't get attended, I will involve the police.