Will never buy from Bears ever again

I am extremely disappointed with the service my husband and I are still receiving from Bears Silverton. I don't even know why they have a store manager because his presence counts for nothing. It started from when we purchased the furniture. It took forever to conclude the contract cause they sold us items out of stock, we ended up with a dented DVD just so we can move forward. It was an absolute nightmare. Now we settled our account based on the settlement quote they provided on the 21st of Jan 2019 we paid same day waited for 72 hours to request our paid up letters my husband requested on the 23th was told we short by R150 or so, he should sent the settlement quote they provided. he did that almost two weeks later of phoning Head Office, we decided to go to the branch which was an absolute waste of time. This Hailey lady is so bad at her job promised to phone my husband on Friday she didn't promised me feedback this afternoon when I phoned didn't fone back. Manager at Silverton branch expects my husband to remind him to follow up on our query despite that we explained why we need the paid up letter so urgently. It's not our fault that their system generated this additional fee , we paid the correct amount. Why not give us a manual paid up letter and then take all the time they need to balance their books? I will never buy from Bears ever again