When the date is we will come

I am a customer of Lewis Stores. More than a month ago I reported my tv which has screenburn to them for collection. I have insurance for which I have been paying since opening the account. She keeps telling me the driver will collect it. In the interim the damage is increasing. I am honestly disappointed with the level of service. I have been waiting since reporting it. My life is "ON HOLD" waiting tirelessly for Lewis Stores driver. Maybe he is in Portugal by now from.being lost fetching the tv??!!!!!!!