WHEN IS THIS ACCOUNT GOING TO BE CLOSED?

<p>I am so irritated by this Lewis store account. i spoke to Thokozani from Lewis store in Glen mall on the about 3 months months ago he works in the acconts department on a Friday and asked for the setytlement quote of which he did send to me with the ref number cause i wanted to do an EFT, he did make me aware that it might have interest on Monday if i do an EFT. ok, i was ok with that so i therefore called on Monday and asked for a settlement letter and he told me that there was an amount of aboubt R180 which was reflecting so i told him that i dont mind paying the amount and he must give me a ref number for me to settle and he told me to use the same ref number.. and i paid an amount of R200 just to make sure that its settled. i then asked him to send me a settlement letter and he told me to come to the branch which i didnt understand. I called the client services department today and asked if that account has been settled and they told me that there is an amount reflecting the client services girl i spoke to only saw one payment and couldnt even tell me how much is reflecting, i am asking myself how cause i settled the account about 3 months ago. i do not have time to go to the branch thats why i did an EFT payment cause i am working on Saterdays and on Sundays they are closed, why do they keep on refering me to the branch? Last month trans union said that the same Lewis store has listed me as a slow payer, but in my understanding the account is settled.</p> <p> </p> <p>Why is Lewis being so unproffessional. </p> <p>Is this some sort of way to keep on taking money from me or...?</p> <p>Is this how you treat all of your customers?</p>