Whats New? Just another day for Bad Service by Lewis Store

I have purchased a bed late 2019 and by June this year (2020) the bed started to sag on one end.

I've been to the store 3 times now and each time I get told that they will send someone out to review and replace as they had many of these beds as returns.

Till today no one has come out, when I call in I get put on hold for 10mins and then drops.

I spent 8k on this bed, I demand a new one ASAP !!!

Store in question: Grassy Park - Lewis Stores