Washing machine

Good morning, Account no 0*** I bought a twin tub washing machine from the store account was opened 01/09/21 still current, the spin gave problems some time ago which they picked up and repaired. Now i have the same problem, i phoned the store on 16/07 and explained to the gentlemen the problem he will have to speak to head office, on 23/07 i phoned the store again he will ask someone to phone me back within a hour nothing happened. On 25/07 i sent head office an email telling them about my problem. 26/07 a gentlemen phoned me from the store i explained to him now still nothing is happening. I am not happy with this washing machine. I want them to do a credit rewrite on my account they can transfer the money i paid so far to the new account and deliver a top loader to my door